How can I top up my postpaid number?
Did you cancel your mobile phone contract?
Then you will receive an info SMS 7 days before the end of the contract and again on the last day of the contract. In it we inform you that we will activate your SIM card for prepaid (CallYa). So you can still be reached via your cell phone number. The termination of your previous contract will of course continue to apply.
Simply load credit onto the card at the end of the contract. You will then automatically use the CallYa Talk & SMS prepaid tariff. You can call and text for 9 cents per minute and per SMS in all German networks without a contract period.
You can read how to top up your card on the CallYa card.
If you do not top up any credit, we will switch off your cell phone number after 12 months at the latest. We will inform you in advance by SMS. There are no costs for you.
Would you like to take your cell phone number with you to another provider, but your SIM card is already activated for prepaid (CallYa)?
That's how it's done:
Send us your completed and signed Waiver Porting your CallYa number (PDF) in the InfoDok 233. This can be done by post or fax.
Lad 6.82 euros for porting to your prepaid card.
Your new provider applies for and then confirms the transfer of your phone number.
More on this: Everything you need to know about taking phone numbers with you
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