Why do Samsung phones turn off

Apps / software Cell phone always goes off - what now?

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There are a number of reasons why your phone keeps turning off without warning - including broken apps and water damage. But in the vast majority of cases, the problem lies with the smartphone's battery. Every smartphone has ways to check this. If the battery cannot be repaired, it must be replaced by an expert for better or worse. But before that happens, there are a few steps you can take with your cell phone software that could eliminate the annoying error.

Carry out a reset

One of the first and easiest steps to take when you're having trouble with your smartphone is to restart your phone. If a normal restart does not help, you have to carry out a so-called hard reset. This differs from a standard reboot in that it resets the phone's operating system and memory more thoroughly.

Remember that if you do a reset, your data on the smartphone may be lost. A backup is not recommended, however, because after the reset you may reload malicious software onto your smartphone that is causing the shutdown problem. So think carefully beforehand whether you really want to resort to this measure.

Check for malicious apps

If you installed a new app not so long ago, it could be the cause of your device turning off. Because if the app is actually not compatible with your smartphone, it will crash when you run the app. This can especially happen if you install apps from unknown sources and not from the App Store or Play Store.

So, one by one, uninstall all the apps that could be causing the problem. If the smartphone does not go out after uninstalling a certain app, this could be the solution. So stay away from this app in the future and only install verified apps from the store to be on the safe side.

to update

Software updates fix errors that can occur when using your smartphone. You should therefore always keep the version of the operating system up-to-date.

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Android

Follow our step-by-step instructions or take a look at the quick start guide.

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iPhone

Follow our step-by-step instructions or take a look at the quick start guide.

Check battery usage

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If your smartphone shuts down even when there is still enough battery charge, you can check the health of the battery in the phone's settings. There you can see at a glance whether the condition of the battery is still okay and you can take measures to restore the battery to an optimal level.

Android

iPhone

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Follow our step-by-step instructions or take a look at the quick start guide.

Contact customer support

If nothing works for you, you should contact customer service and have your smartphone examined. The battery of your smartphone could already be past its prime and should possibly be replaced. You should only have this done by an expert.

Quick guide: Android update

  1. Open the Smartphone settings and tap "Software update".
  2. Now tap on the button "Download and install". If a new update is available, it will now be downloaded.
  3. Then tap on "Install now"and wait for the software update to finish.

Quick guide: iPhone update

  1. Open the iPhone settings and then tap on "Generally".
  2. Now tap on "Software update".
  3. A new update is now searched for and downloaded if necessary. Then tap "Install now"and wait for the update to finish.

Quick guide: iPhone battery status

  1. Open the iPhone settings and choose "battery".
  2. Then tap on "Battery condition".
  3. Here you can see the condition of your battery. Shouldn't she be on "High performance"are running, contact support if necessary.